Business English Listening Practice: Shipping Operations and Incoming Mail Procedures

Listening Exercise 3: Shipping Operations

1. The shipping operations manager

2. Quote / shipment

3. Because they haven't been offered a discount

4. On shipping orders over £1,200

5. They are offering better rates with discounts over £1,000

6. They don't guarantee fast shipping

7. Delivered on time and free of damage

8. Never complained about their shipments

9. Loss and damage

10. Tracking shipments online

11. An online tracking system

12. At his offices to discuss their shipping requirements

13. Shipping rates / shipping volume

14. Brussels / next week

15. Next Monday at his office

Listening Exercise 2: The Incoming Mail Procedure

1. The incoming mail procedure

2. Dealing with registered mail first

3. Standard / magazines and advertising material

4. Empty / address / sender / daily / throw

5. Attached / the back of the letter

6. Close / opened in error and signed with his initials

7. He can apologise to the person the letter is addressed to

8. When the letter goes to more than one director or department

9. Distribution / recipients / tick / name / pass / the list

10. When the letter is very important

11. Photocopy the letter and save a copy for each director