Comunicación empresarial en inglés: vocabulario de servicio al cliente, entrevistas y correspondencia

Vocabulario de servicio al cliente

1. Can you guarantee that the package will arrive within 24 hours?
2. The service was rather slow at the new restaurant, but the food was good when it arrived.
3. As a part of your fitness check, we attach this machine to your chest and it allows us to monitor your heart.
4. In a recent survey we found that callers' levels of satisfaction with the call centre were below average.
5. With over 300 products in stock, we're sure you'll find something to meet your requirements.
6. We not only want to meet the expectations of our customers, we also want to exceed them.
7. I asked the shop assistant for help, but she was very rude to me.
8. Our customer care policy is there to ensure your complete satisfaction.
9. What kind of after-sales support does your company provide for its customers?

Business communication skill

A- Hello, I'm interested 10 in your advert for customer service staff. Can you tell me a 11 little more about the position?

B- Sure, we have part-time and full-time vacancies and basically you answer questions and help customers with any problems. Is that something you could deal 12 with?

A- Yes, I think so. I'd also like to find out 13 about the pay.

B- Well, it would depend on your experience. The best idea is for you to come in for a chat. Would it be 14 possible for you to do that?

A- Maybe.

B- 15 What about sometime this week?

A- Next week would be better.

B- Ok. Wednesday the second 16 suits me.

A- Sorry, I can't 17 make Wednesday, but I'm free on Thursday afternoon.

B- That's fine...

Later the same day, the person calls again. Complete this conversation with the missing words.

A- Hello, I called earlier about the post in customer service and we arranged an interview for next Thursday afternoon.

B- Oh yes. I remember.

A- Well, I'm very sorry, but can we 18 bring it forward to the morning?

B- Well, I'm quite busy on Thursday morning. I'd 19 prefer the Friday morning.

A- That's fine. 10 o'clock is 20 good for me.

B- Fine. We'll see you then...

Language at work

21- I am writing to confirm our meeting on Friday the 4th.

22- We are meeting at 10 a.m. in my office.

23- The bus to our company leaves from the train station every fifteen minutes,

24- Please note that our head of sales is also joining us.

25- I look forward to seeing you.