Conectores en inglés: cómo usar Furthermore, However, Therefore y más + estructura de una carta de queja

Conectores discursivos en inglés

Los conectores sirven para unir ideas dentro de un texto. A continuación se presentan agrupados según su función.

Para añadir información

Furthermore → Además
She loves reading mystery novels. Furthermore, she enjoys solving puzzles in her spare time.

Moreover → Además
He speaks fluent French. Moreover, he offers organic vegetables.

In addition → Además
She bought a new dress. In addition, she got matching shoes.

Para expresar lo contrario o una contradicción

However → Sin embargo
It’s sunny today; however, it might rain later.

Nevertheless → No obstante
It was raining; nevertheless, we enjoyed the picnic.

Despite → A pesar de
Despite the heavy rain, the team managed to complete the outdoor event successfully.
She continued to smile despite feeling tired after a long day at work.

Para expresar consecuencia

Therefore → Por lo tanto
She forgot her umbrella; therefore, she got wet in the rain.

Consequently → En consecuencia
It started snowing; consequently, the roads became slippery.

Para comparar

On the other hand → Por otra parte, por otro lado
She likes coffee; on the other hand, he prefers tea.

Para expresar preferencia u opciones

Instead → En vez de
They decided to order pizza instead of cooking dinner after a long day.
He intended to take the bus to the office, but since it was such a beautiful morning, he walked instead.

Structure of the Letter of Complaint

Estructura de una carta de queja

• Greeting: Inicia la carta con un saludo formal dirigido a la persona o entidad a la que va dirigida la queja.
• Introducing your reason for writing: Explica brevemente el motivo de tu carta, dejando claro que estás presentando una queja.
• Background information (if possible): Proporciona cualquier contexto o información relevante que ayude a entender mejor la situación.
• Description of the incident: Detalla claramente lo que sucedió, cuándo, dónde y cómo ocurrió el incidente que te llevó a presentar la queja.
• Impact of the incident (if any): Explica cómo te afectó el incidente o las consecuencias que tuvo.
• Request for action: Especifica lo que esperas que se haga para resolver el problema, ya sea una compensación, una disculpa, o una corrección.
• Closing: Cierra la carta con una despedida formal y tu firma.

Modelo de carta de queja

Greeting
Dear Sir/Madam,

Introducing your reason for writing
I am writing to express my dissatisfaction with the recent experience I had with your company's customer service.

Background information (if possible)
On August 10th, 2024, I purchased a new laptop from your online store. The product was delivered on August 15th, but I noticed that the laptop was not functioning properly right out of the box.

Description of the incident
The laptop would not turn on, despite following all troubleshooting steps provided in the manual. I contacted your customer service department immediately, but the response I received was both unhelpful and dismissive. After being on hold for over 30 minutes, I was told that there was nothing they could do and that I should contact the manufacturer directly.

Impact of the incident (if any)
This situation has caused me significant inconvenience as I needed the laptop urgently for work-related tasks. The delay and lack of proper support have affected my productivity and caused unnecessary stress.

Request for action
I kindly request that you either provide a replacement laptop or issue a full refund as soon as possible. Additionally, I would appreciate an improvement in your customer service response to prevent such incidents from happening in the future.

Closing
Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

Roger Bingham