Ejercicios de Inglés Comercial: Shipping, Vocabulary, Reading y Listening

READING

Ejercicio 1

Mack True, Rick True, Rick True, Tina False, Rick DS

Ejercicio 2

Pregunta 1: Línea: "Customers often cancel orders if they think the shipping costs are too high." (Línea 4)

Pregunta 2: Línea: "You should charge customers only what it costs you to ship." (Línea 5)

Pregunta 3: Línea: "I need to save money." (Línea 8)

Pregunta 4: Línea: "How often do they pick up? What happens if your goods are lost?" (Línea 12)

VOCABULARY

1. Complete the sentences with the words below. (8 points)

(Palabras: requirements, volume, introduce, import, compete, negotiations, specify, advantages)

1. There are advantages to using a bigger shipping company.
2. Don’t forget to specify the colour and quantity when you order.
3. We can’t compete with their prices but we can offer better service.
4. We charge our customers by volume, not by weight.
5. I’d like to introduce you to Mr Thornton, our new Financial Director.
6. You must check the requirements for shipping to India.
7. Our company would like to import Japanese products into the UK.
8. After two weeks of negotiations, the companies still can’t agree.

2. Circle the correct response. (6 points)

• I’ll be out of town next week.
  a. Where are you going?

• Alice has a very friendly tone of voice.
  a. Yes, she sounds very pleasant.

• I’m sorry, Mr Brown’s line is busy at the moment.
  c. Can you ask him to get back to me?

• I’d like to go over the contract with you.
  b. We can do it after lunch.

• You should have asked for her permission before sending that fax.
  c. I’m sorry. It won’t happen again.

• Please transfer my calls to Greg while I’m away.
  a. No problem. When are you leaving?

3. Circle the correct word to show you understand the underlined words.

• Can you put me through to line / extension / ring 463, please?
• They’re unloading the vessel / station / van now.
• You should try exporting to consumer / foreign / placement markets.
• I’ve been trying to reach the company all day but there’s no reply / delivery / insurance.
• We guarantee fast shipping / trade / customs.
• The company made a big profit from their investment / opportunity / signature.
• What are the requirements for sending special instructions / freight containers / weather terminals to Japan?
• You should avoid taking too many risks / arrangements / policies when you start a business.
• I’ve got an urgent message / opinion / impression for Mr. Watkins.
• What is the company going to do about the loss of our cargo / extension / negotiations?

Ejercicio 4: Tick the sentences that are true.

• True - You should do a follow-up before you sign a contract.
• True - Your customers should always be your first priority.
• True - You should always greet your visitors when they leave.
• True - It is difficult to work with people if you don’t trust them.
• False - Workers load the ships with cargo after they leave the port.
• False - You should always interrupt your customer when he is speaking.
• True - Businesses should always try to answer customers’ calls before the third ring.
• True - It’s important to know the job requirements before you go for an interview.

Ejercicio 5: Circle the correct answer.

• Nicola does her job very professionally / clearly.
• Please send us a list of your rates / regulations / paperwork.
• It is essential / great / responsible that we send the e-mail before 4 o’clock.
• Do you know the name of the manufacturer / distributor / courier that produced the goods?
• European countries do a lot of trade / investment / background with each other.
• Mrs Wilson is unavailable / urgent / impellent at the moment. Can I help you?
• What was the port of origin / volume / heading of this cargo?
• Do you have a buyer / shipper / vessel for your house?
• I’d like to discuss / guarantee / describe something with you.
• The company is losing money. We need to minimize costs / hang up / start a business.

Ejercicio 6: Complete the phrase in each sentence with the missing letters.

1. Buy two and get one completely free of charge.
2. I was talking to Jane and we were cut off in the middle of our conversation.
3. Let me know as soon as you hear from Mr. Benden.
4. I run a business fixing computers from my house.
5. It’s important to learn how to minimize risks in business.
6. Make sure you secure all financial transactions on your website.
7. I need to talk to you as soon as possible.
8. Try and create a positive impression when you meet someone for the first time.

Functional Language: Match the sentences in A to the responses in B.

1. Why don’t you contact a sourcing company? – e. Can you recommend anyone?
2. What discounts are they offering us? – f. They can give us 15% if we pay by the 30th.
3. I think I’d like to start my own business. – a. Are you sure? It’s very hard work.
4. Is it possible to track their shipments online? – h. Yes, and they also send updates to your mobile.
5. Can you please come into my office? – g. Yes, of course. Can I just finish this e-mail?
6. We only consider offers received in writing. – j. I understand. I’ll send you an e-mail soon.
7. I understand Nancy Ford was looking for me. – i. Yes, she wants to know why her shipment hasn’t arrived.
8. One of the reps tried to assist us. – d. Was she able to help you?
9. They are offering the best rates at the moment. – b. Then we should use them.
10. May I ask who’s calling? – c. Yes, it’s Mr. Bennett from J-leasing.

LISTENING

Ejercicio 1: Circle the correct answers.

b, a, c, a, c

Ejercicio 2: Answer the questions.

• Where is Mr. Wilson? He is probably away from the office or unavailable (context needed from the audio).
• What is Peter’s job? Peter likely works in customer service or logistics, handling orders and tracking.
• Why does Mrs. Ford want to order from Fast Fruit? She values their reliability or product quality (context dependent).
• Why doesn’t Mrs. Ford want James to put her on hold? She is in a hurry or has limited time to talk.
• What is Mrs. Ford going to tell Mr. Wilson?