Correu d'amistat i reclamació formal: model de text en anglès

Correu informal a un amic

Hi [Nom de l'amic],

How are you doing? I hope everything is going well! I'm so sorry I haven't written for a while, but I've been incredibly busy studying for my final exams.

Anyway, I'm writing because I wanted to tell you all about my new [hobby / healthy routine / experience abroad]. I started it a few weeks ago and it has been absolutely amazing! At first, I was a bit nervous, but now I'm really enjoying the experience. It has helped me to relax and I have even met some fantastic people. You should definitely try something similar when you have some free time. I think you'd love it.

Are you still planning to visit me next month? I'd love to show you around and catch up properly. Let me know your plans so we can organize everything.

Write back soon!

Best wishes,

Carta formal de reclamació

Dear Sir/Madam,

I am writing to express my strong dissatisfaction with a [product name, e.g., smartphone / laptop] that I purchased from your store on [date, e.g., 15th April].

Unfortunately, upon arriving home and opening the package, I discovered that the item was defective. Specifically, [describe the problem: e.g., the screen is cracked / it does not work properly]. This was extremely disappointing, as I needed it for my daily work and I had saved money for months to buy it. Furthermore, I have always trusted your brand's reputation for quality, so I did not expect this issue.

In addition, I would like to mention that I still have the original receipt and all the packaging materials. Therefore, I am formally requesting a full refund or a replacement with a new, fully functional unit as soon as possible.

I hope this matter can be resolved quickly and without further inconvenience. I look forward to hearing from you regarding this situation.

Yours faithfully,

Vocabulari clau

• Purchased from your store → Booked at your hotel / Enrolled in your course.

• The item was defective → The service was poor / The facilities were dirty.

• Refund or replacement → Partial refund or a formal apology.